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Customer service

At your service Monday - Friday 8:30am-5:00pm EST


Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule. We are always open to your feedback on how to make the shopping experience we provide better for you.



SHIPPING POLICY

We have made every effort to make our shipping and handling prices and policy as fair as possible, so that you can benefit from our low prices while having the convenience of delivery to your home.

For your convenience, Scrub Pro Uniforms ships via UPS. UPS Ground shipping utilizes the UPS ground delivery network from door to door. This service will deliver your package to you faster than any other ground service.



SATISFACTION GUARANTEED

It's simple. If you're not completely satisfied with any merchandise you have received, just return it within 30 days of receipt for a full refund, no questions asked. You can visit any of our location(s) to exchange or return your item(s). Laundered garments, embroidered items, and footwear showing visible wear are not returnable, unless they are defective. All items must be in their original condition with the original packaging, instruction manuals, warranties, and tags. Unfortunately, original shipping/processing charges are not refundable.






RETURNS

Please enclose the packing slip that you received with your shipment when returning. All items returned must be in their original condition with the original packaging, instruction manuals, warranties and tags and must be returned within 30 days of receipt. If the item was ordered as a set it must be returned as a set. Laundered garments, embroidered garments, and footwear showing visible wear are not returnable, unless they are defective. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package. Please allow 14 business days for us to receive and process your return.

We suggest you return the package using a courier who will provide proof of delivery. And remember; please do not use the product box as a shipping container.

Ship Returns to:
Alko Distributors
Attn: Internet Returns Department
8801 Kelso Drive
Baltimore, MD 21221



WHAT IF MY ITEM IS DEFECTIVE?

Scrub Pro Uniforms fully stands behind the quality of the products we sell. On rare occasions however, products can sometimes have a defect that goes undetected by the manufacturer or becomes apparent only during use. If you think a product you've purchased from Scrub Pro Uniforms has a manufacturing defect,please contact us at Scrub Pro Uniforms Customer Service.



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